ţţ�㷨

ţţ�㷨, a global energy technology company based in Fremont, CA, is the world’s leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. The company revolutionized the solar industry with its microinverter-based technology and builds all-in-one solar, battery, and software solutions. ţţ�㷨 has shipped approximately 76.3 million microinverters, and over 4.3 million ţţ�㷨-based systems have been deployed in more than 150 countries.

ţţ�㷨 began supplying SunPower with microinverters in 2018. Microinverters are integrated into SunPower solar panels, transforming DC solar panels into AC solar panels. These AC Panels are used in many SunPower systems and are referred to as “powered by ţţ�㷨.” It is important to know that ţţ�㷨 has not been a service provider to SunPower or its customers and has not provided maintenance services for SunPower systems.

SunPower uses a monitoring platform different from ţţ�㷨, so ţţ�㷨 is unable to provide immediate technical support. However, SunPower systems can be modified to communicate with ţţ�㷨 monitoring. This will provide you with 24x7 support directly from ţţ�㷨.

Please direct all questions regarding your SunPower system lease to your leasing company. Refer to the customer service number on your billing statement.

Yes. ţţ�㷨 will honor the terms of the ţţ�㷨 limited warranty for ţţ�㷨 products used in SunPower systems. For more information about ţţ�㷨 warranties, visit enphase.com/warranty/us.

We cannot comment on how long the SunPower monitoring platform and mySunPower app support will continue.

You can; however, third-party monitoring apps can only monitor total energy production. They cannot provide the same level of detail as the ţţ�㷨 App. If your SunPower system has an array map (which is a diagram of all of your microinverters, panels, and system components), the ţţ�㷨 App offers additional per-panel monitoring and enables ţţ�㷨 to troubleshoot your system remotely.

SunPower systems connect to a proprietary monitoring platform and the mySunPower app. Whether your SunPower system is powered by ţţ�㷨 or not, it can be modified to communicate with the ţţ�㷨 Monitoring Platform and the ţţ�㷨 App.

If you are a SunPower lease or PPA customer, contact the customer service number on your billing statement.

The ţţ�㷨 App is a powerful and intelligent companion to your ţţ�㷨 System. You can monitor your system status from anywhere and know how much energy your solar system produces. With one app, you can review your system health and performance, view panel-level production for systems with microinverters, track the power you use and put back into the grid, respond to weather events, and manage your power-hungry appliances.

Click here to watch a short video to learn more about the ţţ�㷨 App.

Your SunPower system can be modified to communicate with the ţţ�㷨 App and the ţţ�㷨 Monitoring Platform. In addition, you can add ţţ�㷨 Care on an annual basis. To learn about ţţ�㷨 monitoring, email spwrquery@enphaseenergy.com or call 510-945-6752 for assistance. 

The ţţ�㷨 Monitoring Kit is compatible with SunPower solar systems regardless of if they have ţţ�㷨 microinverters or not. It is also compatible with SunPower storage systems that either use ţţ�㷨 IQ batteries or Tesla batteries.

We also have hardware upgrade solutions for SunPower systems that are powered by other non-ţţ�㷨 inverters and/or third-party batteries, please call us to discuss your options.

The ţţ�㷨 Monitoring Kit comes with two components: hardware and installation services. The hardware is covered by a five-year limited warranty and the installation services are covered by a one-year limited workmanship warranty.

ţţ�㷨 Care is an annual subscription protection plan designed to provide homeowners with peace of mind. This comprehensive solution offers technical support, hardware service, and software assistance, all in one package. ţţ�㷨 monitors systems 24/7, proactively detecting and troubleshooting issues, and covers the cost of any on-site warranty-related repairs for ţţ�㷨 products. ţţ�㷨 Care is available to homeowners with ţţ�㷨 IQ Microinverters and/or IQ Batteries connected to the ţţ�㷨 monitoring platform via an IQ Gateway. Contact us at spwrquery@enphaseenergy.com or 510-945-6752 for more information.

We have many options depending on your system’s configuration ranging from transitioning your monitoring onto the ţţ�㷨 App to full system and storage upgrade programs.

If you have questions about your SunPower system configuration, contact us at spwrquery@enphaseenergy.com or 510-945-6752.

While SolarBridge inverters are not covered by the ţţ�㷨 warranty, we have programs specifically designed with special offers for SunPower customers needing to upgrade their SolarBridge inverters.

If you own a SunPower system (cash or loan) and have a question about the ţţ�㷨 products in your system, email spwrquery@enphaseenergy.com or call 510-945-6752 for assistance. If you lease a SunPower system or have a power purchase agreement (PPA), call the customer service number on your billing statement.