Critical updates

To ensure you have the best experience with your ţţ㷨 System, we have created this critical updates page to keep you notified of important updates, tips and tricks, and support articles.

 

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  • To reconnect your IQ Gateway, follow .

  • Ensure the smartphone, tablet, or laptop you are using to reconnect your system is within 10 feet of the IQ Gateway.

  • If you have had multiple failed attempts to reconnect your IQ Gateway, once and then try again.

  • Try the if you can’t reconnect your IQ Gateway using the above steps.

If you frequently see a “Microinverter not reporting” error status, check your home for sources of interference to the power-line communication.

A few usual suspects that can cause interference to your power-line communication are listed below. Usually, moving them to a power outlet farther away from your Gateway should restore reporting.

  • Power strips and surge protectors

  • UPS (uninterruptible power supply) or battery backup units

  • Touch lamps

  • Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices

  • Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps

  • Workshop equipment like a drill press, table saw, wood router, or planer

  • Electronic pest deterrents

  • Any older or failing compact fluorescent light (CFL) installed in your home—remove the CFL, then check to see if the reporting is restored

We have fixed an issue that prevented users from logging in to the app.

If you are still unable to log in to the app, follow the troubleshooting steps:

  • Reset your password. Just click the “Forgot password” link on the login page of the ţţ㷨 App and follow the instructions.

  • If you have a new site, wait for your installers to notify you before logging in. They must grant you access before you can log in to the app.

  • Outdated cookies can prevent you from logging in to the ţţ㷨 App when using a web browser. to remove cookies.